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Free Local Delivery for Orders above 800 HKD
Free Local Delivery for Orders above 800 HKD

Shipping and Return Policy

Legal Notice
It is illegal to sell alcohol to people under the age of 18. 

By placing an order, the Customer confirms that he/she is 18 years old or above. The Customer shall ensure that no person shall use his/her login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery or delivery shall be withdrawn and attempted at another time. 

All photos, pictures, images provided are for reference only and the actual product/item may have a slight difference to that shown.

Shipping & Delivery
Caskells ships merchandise to locations within Hong Kong SAR but not to Restricted Areas, Far to reach areas, Outlying Islands (see list below for details).

Caskells does not ship alcoholic products internationally, yet. We don't get many enquiries in this regard therefore we have not set up our international shipping rates for online orders, but we are open to arranging for it. As long as the customer settles the difference for shipping and is responsible for their local import duty/tax. Please contact us if you are interested in purchasing some of our, especially whisky, products for international shipping.

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The Customer should examine the goods immediately upon delivery for any deficiencies and/or damages. In the event of a claim, the request must be lodged via telephone (+852 5236 3068), whatsapp, or email or to any of our shop staff on the day of delivery and then a follow up email, otherwise we reserve the right to refuse the claim. We understand delicate glassware can break, sometimes delivery issues are out of our control. We will assess each claim on a case by case basis and to do our best to help you resolve any issues as best we can. Caskells will reserve the final say to each claim.

Delivery Fees 
- For orders with order value under 800 HKD there will be an additional delivery fee of 100 HKD to most areas, not inclusive of restricted areas and far to reach areas. 

- For orders with value of 800 HKD or above, delivery will be included for most areas of Hong Kong. Free delivery is not inclusive of restricted areas.

- Free delivery for orders above 1500 HKD for far to reach areas / outlying islands, that are reachable by courier services (e.g. SF express).

Restricted Areas, Far to reach, and Outlying Islands includes:
- Sha Tau Kok
- Ta Kwu Ling
- Man Kam To
- Mai Po
- Lok Ma Chau
- Closed areas
- Lo Wu
- Po Toi
- Tung Lung Chau
- Grass Island
- Crooked Island (Kat O)
- Tung Ping Chau
- Mui Wo
- Lamma Island
- Peng Chau
- Cheung Chau
- Tai O
- Lantau
- Stanley
- Shek O

We aim to deliver goods locally within 2-4 working days upon payment confirmation. Delays may occur during Typhoon Signal No. 3 or above, Yellow Rainstorm warning or above, or due to delivery schedule of the courier company we employ or at busy seasons such as Christmas, New Year, Chinese New Year etc. 

In the event of any disputes Caskells reserves the right to have the final say. 
Let's face it, we may make a mistake or two but never intentionally. Also, sometimes things happen that are outside of our control from time to time and again, we really can't do anything about that and appreciate your feedback. We will always try to resolve any issue as best of our abilities or to your satisfaction where possible.

If you have managed to read all of the above then you deserve a dram, go to your cupboard and pour yourself one... Slainté!